Returns & Exchanges

At EltaMD®, we want you to be completely satisfied with your skincare routine. If you are not satisfied with your purchase, you may return any unopened or gently used product within 30 days of delivery for a full refund.

1

Initiate Your Request

Contact our Customer Experience team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all caps are tightened and the product is protected from damage during transit.

3

Ship to EltaMD

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing