Frequently Asked Questions

Everything you need to know about your favorite sun and skin care.

Are EltaMD products suitable for sensitive skin?

Yes, EltaMD products are formulated to be non-comedogenic, sensitivity-free, fragrance-free, and paraben-free, making them ideal for all skin types including post-procedure skin.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our site. Items must be in their original packaging and at least half-full to qualify for a refund.

Do you ship internationally?

Currently, we only ship to addresses within the United States. We are looking into expanding our shipping options in the near future.

How do I know which sunscreen is right for my skin type?

We offer a variety of formulas including tinted, clear, and mineral-based options. Use our 'Sunscreen Finder' tool or consult with your dermatologist to find the perfect match for your skin's needs.

Are your products cruelty-free?

EltaMD is committed to ethical practices and we do not conduct animal testing on any of our finished products.